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At Shop Naturally we respect your privacy surrounding the personal information we collect when you place your order or sign up to our newsletter.

Your email address

Your email address will not be shared with any third party. We use your email address in the following manner:-

  • To email you a copy of your order
  • To email you tracking for your order
  • To email you if there is an issue with your order
  • To follow up your purchase to request a product review
  • To email you about loyalty points for our Eco Rewards program (only if you opted in)
  • To email you our weekly newsletter (only if you opted in - by default, you are opted in at our checkout, you can untick this as you checkout or unsubscribe at any time)

Your email address will never be shared with any third party without your express written consent.

Your phone number

Your phone number will be printed on your shipping label. We will only phone you if there is an issue with your order. We do not store phone numbers for sales calls or give them to any third party without your express written consent (and this would only ever be to help facilitate a warranty claim).

Your name & delivery address

These are printed on your shipping label and will not be disclosed to any third party unless it is to facilitate a warranty claim. In this instance, you will be notified that a third party will be shipping a replacement item and we will confirm that your delivery address is still the same before proceeding.

Your credit card details

Your credit card details are NEVER made available to us. We are unable to make any additional charges to your credit card after your transaction is complete. All credit card transactions are protected by LimePay.

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