Trusted Since 2009
With so many faceless small online stores bearing no physical addresses, names or contact details, you can trust that Shop Naturally will actually deliver. Shop Naturally has been in business since 2009. We run our own warehouse, hold stock of everything we sell in our own facility, we are official stockists of every brand in store and you are always covered under manufacturers warranty. Our online customer support runs 7 days a week, 365 days of the year and our customer service hotline is available for pre and post sales support Monday to Friday. We hold thousands of genuine product reviews on our store and have a strong and active social media following.
In 2017, Shop Naturally was hand selected as a business to profile on the TV show Industry Leaders on Foxtel. The show is now on Channel 10 and hosted by Janine Allis from Boost Juice. Visit the page about Joanne Musgrave, our founder, to watch the segment.
Our Commitment to Sustainability
The eco footprint created when we pack our orders is important to us. We are 99.9% plastic free in our packaging (read below for the exceptions) and use as much recycled packing material as possible. We have an arrangement with local bottle shops to collect and reuse their wine boxes, newspaper from a local retirement village and every piece of non-plastic packaging that comes through our warehouse roller door.
All virgin packaging is made from paper or cardboard, the majority of it is recycled. It's all recyclable once your parcel arrives to you.
THE ONLY PLASTIC USED IN OUR INTERNAL PACKAGING
PACKING TAPE - and that's only for a small portion of our parcels. Most of our parcels are taped with water activated paper tape (like licking the back of an envelope) which we find sticks better than plastic tape. We will eventual move to zero The dispensers cost $700 each and not every packing station has room on the bench for one.
FRAGILE TAPE - if your parcel is fragile, a small piece of bright orange tape with the word FRAGILE on it will mark your box for extra care
CLEAR WINDOWS FOR INTERNATIONAL ORDERS - it is a requirement of Australia Post that the address labels for international deliveries are placed in a clear plastic pocket. There is no alternative.
ONE PRODUCT NEEDS TO BE PLACED IN A PLASTIC BAG - our Niugini Organics coconut oil comes in a Kilner style glass jar and sometimes they have been known to ooze. We place them in a plastic bag to stop this ooze ruining the rest of your order. The manufactuer has them shrink wrapped in plastic from the factory, so this one was never plastic free to begin with.