Shipping Charges

IMPORTANT NOTE REGARDING YOUR CHOICE OF CARRIER

You normally get to choose from Australia Post or Fastway Courier at the checkout and we always use that carrier. Our shipping calculations are not set up to be shipping around the sheer volume of low cost heavy items that we are now. We reserve the right to swap carriers from Australia Post to Fastway for any order where there is a significant freight saving for us. In some instances, customers are paying $9.95 for shipping and we're paying $30 or more to ship it and we lose money processing the order. To keep our business viable during these massive changes in the spending habits of our customers, we need to keep our freight costs to a minimum. 

FREE SHIPPING OFFER #1 - FOR PARCELS UP TO 3KG IN WEIGHT ONLY

We sell a lot of heavy and bulky low cost items that are vital to our customers. The only way we can afford to do this is to have two different levels of free shipping offers.

FREE SHIPPING for orders over $79 - 3kg limit - Fastway Coverage area only - street address only - no PO Boxes or Parcel Lockers (Fastway tab below gives postcode list)
FREE SHIPPING for orders over $150 - 3kg limit - Australia Post - covers most major centres of Australia. Some remote locations do not apply.

Australia Post is ALWAYS the default shipping option. If you qualify for the Fastway free shipping offer, please manually select it at the checkout. Please ensure your delivery address is a street address. Fastway will not deliver to PO Boxes or Parcel Lockers.

Please note, there is a $3 handling fee for any order $10 and under

FREE SHIPPING OFFER #2 - FOR ALL PARCELS OVER 3KG AND UP TO 15KG AUSTRALIA WIDE

The Australia Post Road Freight tab and the Fastway Courier tab below give details on our free shipping offers for parcels over 3kg Australia Wide. We have a 15kg limit on all orders. Placing multiple orders is necessary if you need to purchase more than 15kg worth of product.

For Australia Post orders over 3kg, there is a flat fee PLUS a charge for the weight of your parcel. The FREE SHIPPING OFFER is listed for your zone and a list of the postcodes that cover your zone are provided. There are a large amount of low cost and heavy items in our store. We cannot afford to keep them on the shelves without this shipping structure.

For Fastway Couriers over 3kg, there is a set price for different weight bands. It's usually cheaper, but does not cover the whole country. If you're eligible, you will see it appear at the checkokut and you can manually swap. No PO Boxes or Parcel Lockers. A full postcode list is provided.

We do not offer any free shipping options for Express Post.

We do understand that some of these shipping charges are expensive. We have negotiated freight charges with both carriers and pass on every saving we make. We subsidise the shipping on at least 3/4 of our orders.

Our default shipping option in store is set for Australia Post Road Freight. We do reserve the right to swap it to an alternative courier service when we need to. Your shipping costs include tracking and insurance. Authority To Leave should be selected with caution as our insurance coverage ends with a successful scan from the driver. We urge all customers to sign for their parcels.

PARCELS UP TO 3KG AUSTRALIA WIDE

Parcels up to 1kg in weight - $9.95 flat fee for orders under $150 in value
Parcels between 1kg and 2kg in weight - $11.95 flat fee for orders under $150
Parcels between 2kg and 3kg in weight - $13.95 flat fee for orders under $150

FREE SHIPPING for orders over $150 (3kg limit applies)
There is a $3 handling fee for any order $10 and under

Please note, weights are calculated using an estimate of the actual product weight, the weight of the products packaging, the packaging we use to protect your parcel + the cubic size of the product. Our bulk 5kg cleaning products for example weigh close to 6kg once packed. All shipping prices calculated at the checkout are final.  We cannot recalculate or negotiate or refund shipping charges. Since the COVID-19 outbreak, our business has been turned on its head and we are shipping a large number of heavy and low cost items and not much else. These shipping charges are the only way we can afford to stay in business right now and distribute the much needed hand wash, cleaning products, hand sanitisers and wipes that are making up the bulk of our orders. We will revert to our original shipping structure once things return to normal.

PARCELS 3.01KG TO 10KG AUSTRALIA WIDE

For parcels over 3kg in weight, you are charged a flat rate PLUS a per kilo charge for the full weight of the order. This rate changes depending on your location. The easiest way to estimate your charges is to place all items in your cart, view your cart and then add your postcode in to our shipping estimator. All shipping options and their charges will be shown.

PARCELS OVER 10KG AUSTRALIA WIDE

We are unable to ship parcels larger than 10kg. Please place multiple orders, keeping each one under 10kg in weight. If you are ordering bulk cleaning products,  you can only add one of our 5kg / 5 litre options to an order. The weight of the containers is also used in our calculations.

 

Shipping ZoneCoverageChargeFree Shipping Postcodes
1Syd, Melb, Bris Metro +
Central Coast
$7.50 + $0.95 per kiloOrders over $1501000 - 1935, 2000 - 2079, 2085 - 2107, 2109 - 2156, 2158, 2160 - 2172, 2174 - 2229, 2232 - 2249, 2250 - 2263, 2557 - 2559, 2564 - 2567, 2740 - 2744, 2747 - 2751, 2759 - 2764, 2766 - 2774, 2776 - 2777, 2890 - 2897, 3000 - 3062, 3064 - 3098, 3101 - 3138, 3140 - 3210, 3800 - 3801, 4000 - 4018, 4029 - 4068, 4072 - 4123, 4127 - 4129, 4131 - 4132, 4151 - 4164, 4169 - 4182, 4205 - 4206, 8000 - 8999, 9000 - 9725, 9999
2Syd, Wollongong, Newcastle, Canberra$10.00 + $0.95 per kiloOrders over $180200 - 299, 2080 - 2084, 2108, 2157, 2159, 2173, 2230 - 2231, 2282 - 2310, 2500 - 2507, 2508 - 2532, 2555 - 2556, 2560 - 2563, 2568 - 2574, 2600 - 2620, 2745 - 2746, 2752 - 2758, 2765
3Wodonga, Coolangatta$10.00 + $1.05 per kiloOrders over $1803689 - 3690, 4225
4Albury, Tweed, NSW Country$10.00 + $1.25 per kiloOrders over $1801936 - 1999, 2264 - 2281, 2311 - 2499, 2533 - 2554, 2575 - 2599, 2621 - 2647, 2649 - 2714, 2716, 2720 - 2730, 2787 - 2879
5Melb, Geelong, Bris, Adelaide$11.00 + $1.70 per kiloOrders over $1803063, 3099 - 3100, 3139, 3211 - 3220, 3335 - 3341, 3427 - 3443, 3750 - 3799, 3802 - 3811, 3910 - 3920, 3926 - 3944, 3975 - 3978, 3980 - 3983, 4019 - 4028, 4069 - 4071, 4124 - 4126, 4130, 4133 - 4150, 4165 - 4168, 4183 - 4204, 4207 - 4209, 4270 - 4299, 4500 - 4549, 5000 - 5200, 5800 - 5999
6Ballarat, VIC Country$12.20 + $1.40 per kiloOrders over $1802648, 2715, 2717 - 2719, 2731 - 2739, 3221 - 3334, 3342 - 3426, 3444 - 3688, 3691 - 3749, 3812 - 3909, 3921 - 3925, 3945 - 3974, 3979, 3984 - 3999
7Ipswich, Gold & Sunshine Coasts$11.00 + $1.90 per kiloOrders over $2004300 - 4308, 4210 - 4224, 4226 - 4269, 4550 - 4579, 9726 - 9919
8QLD Country Near + Antarctic$12.00 + $1.95 per kiloOrders over $2504309 - 4453, 4580 - 4693, 7151 - 7154
9Tasmania$11.00 + $3.00 per kiloOrders over $3007000 - 7150, 7155 - 7999
10SA Country$12.00 + $2.85 per kiloOrders over $3002880 - 2889, 5201 - 5749
11QLD Country Mid + North$12.00 + $3.00 per kiloOrders over $3004454 - 4499, 4694 - 4999, 9920 - 9998
12Norfolk Island$11.00 + $3.60 per kiloOrders over $3002898 - 2899
13Perth$11.00 + $4.20 per kiloOrders over $3006000 - 6214, 6800 - 6999
14Christmas Island & NT$12.00 + $5.00 per kiloOrders over $4006798 - 6799, 800 - 999
15WA Country$12.00 + $5.20 per kiloOrders over $4006215 - 6797

Express Post orders placed by 12 noon AEST will leave us the same day (excluding weekends, public holidays and any item marked special order). If you are within the Australia Post Express Delivery Network,  you will have your parcel next business day. CLICK HERE to find out if your postcode is within the Express Post Delivery Network.

EXPRESS POST PARCELS UP TO 500G AUSTRALIA WIDE

$10.95 flat rate

EXPRESS POST PARCELS 501G TO 10KG AUSTRALIA WIDE

Express Post Parcels over 500g are charged at a flat rate PLUS a per kilo charge for the full weight of the order. This rate changes depending on your location. The easiest way to estimate your charges is to place all items in your cart, view your cart and then add your postcode in to our shipping estimator. All shipping options and their charges will be shown.

ZONECHARGEPOSTCODES
Sydney$11.95 + $0.50 per kilo1000 - 1935, 2000 - 2249, 2508 - 2514, 2555 - 2574, 2740 - 2786, 2890 - 2897
Central Coast$11.95 + $0.50 per kilo2250 - 2263
Wollongong$11.95 + $0.50 per kilo2500 - 2507, 2515 - 2532
Melbourne$10.00 + $6.10 per kilo3000 - 3210, 3335 - 3341, 3427 - 3443, 3750 - 3811, 3910 - 3920, 3926 - 3944, 3975 - 3978, 3980 - 3983, 8000 - 8999, 9999
Brisbane$10.00 + $7.10 per kilo4000 - 4209, 4270 - 4299, 4500 - 4549, 9000 - 9725
Geelong$10.00 + $6.95 per kilo3211 - 3220
Gold Coast$10.00 + $7.60 per kilo4210 - 4224, 4226 - 4269, 9726 - 9919
Newcastle$10.50 + $1.05 per kilo2282 - 2310
Canberra$10.50 + $1.05 per kilo200 - 299, 2600 - 2620, 2900 - 2920
Adelaide$10.50 + $9.50 per kilo5000 - 5200, 5800 - 5999
Tasmania$10.50 + $7.20 per kilo7000 - 7150, 7155 - 7999
Perth$10.50 + $17.50 per kilo6000 - 6214, 6800 - 6999
Wodonga$10.60 + $3.60 per kilo3689 - 3690
Antarctic$11.20 + $6.40 per kilo7151 - 7154
Norfolk Island$11.20 + $12.20 per kilo2898 - 2899
Coolangatta$11.40 + $2.40 per kilo4225
Ballarat + VIC Country$11.45 + $7.00 per kilo2648, 2715, 2717 - 2719, 2731 - 2739, 3221 - 3334, 3342 - 3426, 3444 - 3688, 3691 - 3749, 3812 - 3909, 3921 - 3925, 3945 - 3974, 3979, 3984 - 3999
Sunshine Coast$11.45 + $7.60 per kiilo4550-04579
Albury, Tweed, NSW Country$11.60 + $4.50 per kilo1936 - 1999, 2264 - 2281, 2311 - 2499, 2533 - 2554, 2575 - 2599, 2621 - 2647, 2649 - 2714, 2716, 2720 - 2730, 2787 - 2879
Ipswich + Qld Country Near$12.25 + $8.80 per kilo4300 - 4453, 4580 - 4693
SA Country$12.25 + $11.70 per kilo2880 - 2889, 5201 - 5749
QLD Country Mid$12.20 + $12.60 per kilo4454 - 4499, 4694 - 4802, 4804 - 4805, 9920 - 9960
QLD Country North$12.20 + $17.20 per kilo4803,4806 - 4999, 9961 - 9998
Christmas Island$12.20 + $26.60 per kilo6798 - 6799
NT Near$12.20 + $20.40 per kilo800 - 802, 804 - 821, 828 - 851, 853, 860 - 861, 870 - 871, 873 - 879, 906 - 999
NT Remote$12.20 + $19.00 per kilo803, 822 - 827, 852, 854 - 859, 853 - 869, 872, 880 - 905
WA Country South$12.20 + $20.10 per kilo6215 - 6700
WA Country North$12.20 + $29.20 per kilo6701 - 6797

We are able to provide a flat rate ‘best price’ box delivery service with Fastway Courier to around 90% of the population. For many customers, it is a significant saving on using Australia Post. Unfortunately it’s not available to everyone. Even if Fastway delivers to your area, it may not be eligible for this reduced price. If your location is eligible, you will see the option available in the checkout.  This is not the default shipping option, but you can manually switch to it in the checkout if you see it.

No PO Boxes or Parcel Locker addresses please. We can only send to street addresses with this service.

This is a road freight service and is subject to delivery times anywhere from 1 to 14 business days depending on your location. A full list of the postcodes covered is listed below.

PARCEL WEIGHTCHARGEFREE SHIPPING
Up to 3kg$9.95 ($2 handling fee for orders $10 and under)
Free over $79 (3kg limit)
3.01 to 5kg$11.95Free over $150 (5kg limit)
5.01 to 8kg$13.95Free over $200 (8kg limit)
8.01 to 10kg$16.95Free over $250 (10kg limit)

POSTCODES COVERED BY FASTWAY

2000 – 2081, 2084 – 2104, 2106 – 2107, 2109 – 2239, 2250 – 2267, 2270 – 2310, 2314 – 2327, 2443 – 2445, 2448, 2500 – 2506, 2515 – 2530, 2530 – 2534, 2541, 2555 – 2569, 2600 – 2617, 2619, 2740 – 2752, 2759 – 2774, 2776 – 2779, 2891, 2900 – 2919, 3000 – 3062, 3065 – 3089, 3093 – 3095, 3100 – 3111, 3116, 3120 – 3133, 3135 – 3138, 3140 – 3148, 3150 – 3156, 3161 – 3169, 3172 – 3209, 3211 – 3212, 3214 – 3233, 3250, 3337, 3350, 3353 – 3357, 3447 – 3448, 3453, 3550, 3552, 3554 – 3555, 3557, 3617 – 3620, 3622 – 3624, 3629, 3690, 3694, 3800, 3802 – 3803, 3805, 3910 – 3920, 3926 – 3944, 3975 – 3977, 4000 – 4179, 4200 – 4239,  4270 – 4272,  4300 – 4305, 4350, 4360, 4363 – 4364, 4400, 4500 – 4511, 4550 – 4551, 4553 – 4562, 4564, 4566 – 4567, 4572 – 4573, 4575, 4655, 4659, 4697 – 4701, 4710 – 4711, 4740, 4744, 4750 – 4751, 4798 – 4800, 4802, 4810 – 4812, 4814, 4817, 4868, 4870, 4877 – 4879, 5000 – 5129, 5142, 5151, 5154, 5155, 5158 – 5174, 5242 – 5243, 5245, 5350 – 5352, 5800 – 5999, 6000 – 6030, 6050 – 6054, 6057 – 6064, 6066, 6090, 6100 – 6109, 6147 – 6160, 6162 – 6170, 6172 – 6175, 6180, 6831 – 6832, 6850, 6892, 6900 – 7002, 7004 – 7011, 7015 – 7019, 7021, 7050 – 7053, 7055, 7170 – 7171, 7248 – 7250, 7253, 7290 – 7291, 7320, 7322, 7900 – 7909

FAQ

Parcels are sent using either Fastway Couriers or Australia Post and include tracking & insurance. You can have your items delivered to a home address or work address with all three options. PO Boxes and Parcel Lockers are available for Australia Post only. You choose the shipping method as you go through the checkout.

No. A calling card will be left if you are not home. Undelivered Australia Post orders can be collected your nearest post office. Undelivered Courier orders can be contacted to arrange a suitable redelivery time. Your first redelivery is free of charge. Any additional attempts will incur yoru shipping fees again. If you choose Authority To Leave, the parcel will be left at your address in a safe place. Proceed with caution as your insurance coverage ends when the parcel is left at your address.

If you choose Australia Post Express Post, an order placed before 12 noon AEST on a business day we are open will leave the same day. For Courier and Australia Post regular shipping, 95% of orders leave the same day or next day. There are some short delays around special events, long weekends and sometimes at the start of the week.

We only sell what’s physically in our own warehouse unless the item is marked as a special order item. This is why 95% of our orders leave the warehouse within 24 hours of your order being placed.

Once your parcel leaves our warehouse, delivery time is dictated by the Courier or Australia Post. If you choose Express Post and you are within the Express Post delivery area, your parcel should arrive the following day. Your parcels leave from the 2250 postcode (Central Coast of NSW). Delays can occur during busy periods, including public holidays & major events. Please note, there is no guaranteed delivery time for Australia Post regular services or Fastway Courier. Delivery to long distances can take up to 7 to 10 business days.

Your parcel is covered for damage during transit or going missing during transit. Please report all damage within 48 hours of your parcel arriving to be eligible for a claim. If you choose Authority To Leave, once the driver scans your parcel as delivered, there is no more coverage for a parcel missing during transit. Please choose this option carefully as we cannot reship orders or process claims if you choose Authority To Leave and there’s a scan showing delivery.

When your parcel leaves our warehouse, you will receive an email from us and another email from the Courier or Australia Post that contains your tracking number. These emails can get caught in spam filters, so please check your spam folder.

Each item in store has a weight estimate attached. We take in to consideration the weight & size of the parcel (cubic weight) and the packaging we place around it so it arrives safely on your doorstep. Please note that large items that do not weigh very much are calculated on their physical size.

We ship a lot of hard to find, large, heavy & inexpensive items all around the country. The only way we can provide this service is to adopt a USER PAYS system. The weight of your parcel & your location form the basis of the calculations. The order total comes in to play when we work out FREE SHIPPING offers, and they differ depending on your location. All the charges will calculate automatically during the checkout and we do have a shipping estimate calculator on our Shopping Cart page if you’re confused by what’s above. Simply add your items to the cart and put your postcode in to the shipping calculator to find out what the charges are.

We are as eco-friendly as possible when packing your parcel. We rarely buy new boxes for packing. When we do, they’re plain brown boxes. We gather boxes to re-use from local businesses, so your order may arrive in a rescued wine box or something from a supplier. All the packing materials we receive from suppliers are re-used and we rescue old newspapers to give them one more journey before they are recycled.

99.99% of satchel orders are packed in zero plastic jiffy bags. On rare occasions, a largish order under 500g may end up in a plastic courier satchel and some recycled bubble wrap. We recycle newspaper for a lot of our box orders. If you have allergies to newspaper, please let us know when you place your order so we can ensure we don’t use it to pack your parcel.

On rare occasions, we may use a small amount of bubble wrap or a plastic bag to protect something in your order. We recycle bags and bubbles from suppliers, you can put them with your RedCycle soft plastic for recycling at the supermarket.

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