Shipping Charges
IMPORTANT NOTE REGARDING YOUR CHOICE OF CARRIER
You normally get to choose from Australia Post or Fastway Courier at the checkout and we always use that carrier. Our shipping calculations are not set up to be shipping around the sheer volume of low cost heavy items that we are now. We reserve the right to swap carriers from Australia Post to Fastway or from Fastway to Australia Post for any order where there is a significant freight saving for us that covers the amounto f shipping we subsidise. In some instances, customers are paying $9.95 for shipping and we're paying $30 or more to ship it and we lose money processing the order. To keep our business viable during these massive changes in the spending habits of our customers, we need to keep our freight costs to a minimum.
FREE SHIPPING OFFER #1 - FOR PARCELS UP TO 3KG IN WEIGHT ONLY
We sell a lot of heavy and bulky low cost items that are vital to our customers. The only way we can afford to do this is to have two different levels of free shipping offers.
FREE SHIPPING for orders over $79 - 3kg limit - Fastway Coverage area only - street address only - no PO Boxes or Parcel Lockers (Fastway tab below gives postcode list)
FREE SHIPPING for orders over $150 - 3kg limit - Australia Post - covers most major centres of Australia. Some remote locations do not apply.
Australia Post is ALWAYS the default shipping option. If you qualify for the Fastway free shipping offer, please manually select it at the checkout. Please ensure your delivery address is a street address. Fastway will not deliver to PO Boxes or Parcel Lockers.
Please note, there is a $3 handling fee for any order $10 and under





FREE SHIPPING OFFER #2 - FOR ALL PARCELS OVER 3KG AND UP TO 15KG AUSTRALIA WIDE
The Australia Post Road Freight tab and the Fastway Courier tab below give details on our free shipping offers for parcels over 3kg Australia Wide. We have a 15kg limit on all orders. Placing multiple orders is necessary if you need to purchase more than 15kg worth of product.
For Australia Post orders over 3kg, there is a flat fee PLUS a charge for the weight of your parcel. The FREE SHIPPING OFFER is listed for your zone and a list of the postcodes that cover your zone are provided. There are a large amount of low cost and heavy items in our store. We cannot afford to keep them on the shelves without this shipping structure.
For Fastway Couriers over 3kg, there is a set price for different weight bands. It's usually cheaper, but does not cover the whole country. If you're eligible, you will see it appear at the checkokut and you can manually swap. No PO Boxes or Parcel Lockers. A full postcode list is provided.
We do not offer any free shipping options for Express Post.
We do understand that some of these shipping charges are expensive. We have negotiated freight charges with both carriers and pass on every saving we make. We subsidise the shipping on at least 3/4 of our orders.
- Australia Post Road Freight
- Australia Post Express
- Fastway Courier
Our default shipping option in store is set for Australia Post Road Freight. We do reserve the right to swap it to an alternative courier service when we need to. Your shipping costs include tracking and insurance. Authority To Leave should be selected with caution as our insurance coverage ends with a successful scan from the driver. We urge all customers to sign for their parcels.
PARCELS UP TO 3KG AUSTRALIA WIDE
Parcels up to 1kg in weight - $9.95 flat fee for orders under $150 in value
Parcels between 1kg and 2kg in weight - $11.95 flat fee for orders under $150
Parcels between 2kg and 3kg in weight - $13.95 flat fee for orders under $150
FREE SHIPPING for orders over $150 (3kg limit applies)
There is a $3 handling fee for any order $10 and under
Please note, weights are calculated using an estimate of the actual product weight, the weight of the products packaging, the packaging we use to protect your parcel + the cubic size of the product. Our bulk 5kg cleaning products for example weigh close to 6kg once packed. All shipping prices calculated at the checkout are final. We cannot recalculate or negotiate or refund shipping charges. Since the COVID-19 outbreak, our business has been turned on its head and we are shipping a large number of heavy and low cost items and not much else. These shipping charges are the only way we can afford to stay in business right now and distribute the much needed hand wash, cleaning products, hand sanitisers and wipes that are making up the bulk of our orders. We will revert to our original shipping structure once things return to normal.
PARCELS 3.01KG TO 10KG AUSTRALIA WIDE
For parcels over 3kg in weight, you are charged a flat rate PLUS a per kilo charge for the full weight of the order. This rate changes depending on your location. The easiest way to estimate your charges is to place all items in your cart, view your cart and then add your postcode in to our shipping estimator. All shipping options and their charges will be shown.
PARCELS OVER 10KG AUSTRALIA WIDE
We are unable to ship parcels larger than 10kg. Please place multiple orders, keeping each one under 10kg in weight. If you are ordering bulk cleaning products, you can only add one of our 5kg / 5 litre options to an order. The weight of the containers is also used in our calculations.
Shipping Zone | Coverage | Charge | Free Shipping | Postcodes |
1 | Syd, Melb, Bris Metro + Central Coast | $7.90 + $1.10 per kilo | Orders over $150 | 1000 - 1935, 2000 - 2079, 2085 - 2107, 2109 - 2156, 2158, 2160 - 2172, 2174 - 2229, 2232 - 2249, 2250 - 2263, 2557 - 2559, 2564 - 2567, 2740 - 2744, 2747 - 2751, 2759 - 2764, 2766 - 2774, 2776 - 2777, 2890 - 2897, 3000 - 3062, 3064 - 3098, 3101 - 3138, 3140 - 3210, 3800 - 3801, 4000 - 4018, 4029 - 4068, 4072 - 4123, 4127 - 4129, 4131 - 4132, 4151 - 4164, 4169 - 4182, 4205 - 4206, 8000 - 8999, 9000 - 9725, 9999 |
2 | Syd, Wollongong, Newcastle, Canberra | $10.15 + $1.00 per kilo | Orders over $180 | 200 - 299, 2080 - 2084, 2108, 2157, 2159, 2173, 2230 - 2231, 2282 - 2310, 2500 - 2507, 2508 - 2532, 2555 - 2556, 2560 - 2563, 2568 - 2574, 2600 - 2620, 2745 - 2746, 2752 - 2758, 2765, 2775, 2778-2786, 2900-2920 |
3 | Wodonga, Coolangatta | $10.55 + $1.10 per kilo | Orders over $180 | 3689 - 3690, 4225 |
4 | Albury, Tweed, NSW Country | $10.50 + $1.35 per kilo | Orders over $180 | 1936 - 1999, 2264 - 2281, 2311 - 2499, 2533 - 2554, 2575 - 2599, 2621 - 2647, 2649 - 2714, 2716, 2720 - 2730, 2787 - 2879 |
5 | Melb, Geelong, Bris, Adelaide | $12.00 + $1.65 per kilo | Orders over $180 | 3063, 3099 - 3100, 3139, 3211 - 3220, 3335 - 3341, 3427 - 3443, 3750 - 3799, 3802 - 3811, 3910 - 3920, 3926 - 3944, 3975 - 3978, 3980 - 3983, 4019 - 4028, 4069 - 4071, 4124 - 4126, 4130, 4133 - 4150, 4165 - 4168, 4183 - 4204, 4207 - 4209, 4270 - 4299, 4500 - 4549, 5000 - 5200, 5800 - 5999 |
6 | Ballarat, VIC Country | $13.35 + $1.55 per kilo | Orders over $180 | 2648, 2715, 2717 - 2719, 2731 - 2739, 3221 - 3334, 3342 - 3426, 3444 - 3688, 3691 - 3749, 3812 - 3909, 3921 - 3925, 3945 - 3974, 3979, 3984 - 3999 |
7 | Ipswich, Gold & Sunshine Coasts | $12.00 + $2.10 per kilo | Orders over $200 | 4300 - 4308, 4210 - 4224, 4226 - 4269, 4550 - 4579, 9726 - 9919 |
8 | QLD Country Near + Antarctic | $13.40 + $2.10 per kilo | Orders over $250 | 4309 - 4453, 4580 - 4693, 7151 - 7154 |
9 | Tasmania | $12.00 + $3.40 per kilo | Orders over $300 | 7000 - 7150, 7155 - 7999 |
10 | SA Country | $13.50 + $3.10 per kilo | Orders over $300 | 2880 - 2889, 5201 - 5749 |
11 | QLD Country Mid + North | $13.50 + $3.20 per kilo | Orders over $300 | 4454 - 4499, 4694 - 4999, 9920 - 9998 |
12 | Norfolk Island | $12.30 + $4.00 per kilo | Orders over $300 | 2898 - 2899 |
13 | Perth | $12.10 + $4.65 per kilo | Orders over $300 | 6000 - 6214, 6800 - 6999 |
14 | Christmas Island & NT | $13.40 + $5.35 per kilo | Orders over $400 | 6798 - 6799, 800 - 999 |
15 | WA Country | $13.40 + $5.75 per kilo | Orders over $400 | 6215 - 6797 |
Our Express Post dispatch guarantee is orders placed by 7am should leave us the same day if it's a business day. Sometimes during rush periods, we just can't do it, but they'll leave the following business day. If you are within the Australia Post Express Delivery Network, you should have your parcel next business day, however in this COVID-19 era, there is no longer a guarantee. It is still quicker to send via Express Post than road freight. CLICK HERE to find out if your postcode is within the Express Post Delivery Network.
PLEASE NOTE: we cannot send any hand sanitiser or the Weleda Deodorand Sprays via Experss due to aviation rules. Your shipping will be automatically downgraded if you choose it.
EXPRESS POST PARCELS UP TO 500G AUSTRALIA WIDE
$11.95 flat rate
EXPRESS POST PARCELS 501G TO 10KG AUSTRALIA WIDE
Express Post Parcels over 500g are charged at a flat rate PLUS a per kilo charge for the full weight of the order. This rate changes depending on your location. The easiest way to estimate your charges is to place all items in your cart, view your cart and then add your postcode in to our shipping estimator. All shipping options and their charges will be shown.
ZONE | CHARGE | POSTCODES |
Sydney | $11.95 + $0.60 per kilo | 1000 - 1935, 2000 - 2249, 2508 - 2514, 2555 - 2574, 2740 - 2786, 2890 - 2897 |
Central Coast | $11.95 + $0.60 per kilo | 2250 - 2263 |
Wollongong | $11.95 + $0.60 per kilo | 2500 - 2507, 2515 - 2532 |
Melbourne | $11.95 + $7.00 per kilo | 3000 - 3210, 3335 - 3341, 3427 - 3443, 3750 - 3811, 3910 - 3920, 3926 - 3944, 3975 - 3978, 3980 - 3983, 8000 - 8999, 9999 |
Brisbane | $11.95 + $8.00 per kilo | 4000 - 4209, 4270 - 4299, 4500 - 4549, 9000 - 9725 |
Geelong | $11.95 + $8.00 per kilo | 3211 - 3220 |
Gold Coast | $11.95 + $8.50 per kilo | 4210 - 4224, 4226 - 4269, 9726 - 9919 |
Newcastle | $11.95 + $1.25 per kilo | 2282 - 2310 |
Canberra | $11.95 + $1.25 per kilo | 200 - 299, 2600 - 2620, 2900 - 2920 |
Adelaide | $11.95 + $10.75 per kilo | 5000 - 5200, 5800 - 5999 |
Tasmania | $11.95 + $8.00 per kilo | 7000 - 7150, 7155 - 7999 |
Perth | $11.95 + $20.00 per kilo | 6000 - 6214, 6800 - 6999 |
Wodonga | $11.95 + $4.00 per kilo | 3689 - 3690 |
Antarctic | $12.95 + $8.00 per kilo | 7151 - 7154 |
Norfolk Island | $12.95 + $14.00 per kilo | 2898 - 2899 |
Coolangatta | $12.95 + $5.00 per kilo | 4225 |
Ballarat + VIC Country | $12.95 + $8.00 per kilo | 2648, 2715, 2717 - 2719, 2731 - 2739, 3221 - 3334, 3342 - 3426, 3444 - 3688, 3691 - 3749, 3812 - 3909, 3921 - 3925, 3945 - 3974, 3979, 3984 - 3999 |
Sunshine Coast | $12.95 + $9.00 per kiilo | 4550-04579 |
Albury, Tweed, NSW Country | $12.95 + $5.50 per kilo | 1936 - 1999, 2264 - 2281, 2311 - 2499, 2533 - 2554, 2575 - 2599, 2621 - 2647, 2649 - 2714, 2716, 2720 - 2730, 2787 - 2879 |
Ipswich + Qld Country Near | $13.95 + $10.00 per kilo | 4300 - 4453, 4580 - 4693 |
SA Country | $13.95 + $13.25 per kilo | 2880 - 2889, 5201 - 5749 |
QLD Country Mid | $13.95 + $14.25 per kilo | 4454 - 4499, 4694 - 4802, 4804 - 4805, 9920 - 9960 |
QLD Country North | $13.95 + $33.00 per kilo | 4803,4806 - 4999, 9961 - 9998 |
Christmas Island | $13.95 + $31.00 per kilo | 6798 - 6799 |
NT Near | $13.95 + $23.00 per kilo | 800 - 802, 804 - 821, 828 - 851, 853, 860 - 861, 870 - 871, 873 - 879, 906 - 999 |
NT Remote | $13.95 + $21.50 per kilo | 803, 822 - 827, 852, 854 - 859, 862 - 869, 872, 880 - 905 |
WA Country South | $13.95 + $23.00 per kilo | 6215 - 6700 |
WA Country North | $13.95 + $33.00 per kilo | 6701 - 6797 |
We are able to provide a flat rate ‘best price’ box delivery service with Fastway Courier to around 90% of the population. For many customers, it is a significant saving on using Australia Post. Unfortunately it’s not available to everyone. Even if Fastway delivers to your area, it may not be eligible for this reduced price. If your location is eligible, you will see the option available in the checkout. This is not the default shipping option, but you can manually switch to it in the checkout if you see it.
No PO Boxes or Parcel Locker addresses please. We can only send to street addresses with this service.
This is a road freight service and is subject to delivery times anywhere from 1 to 14 business days depending on your location. A full list of the postcodes covered is listed below.
PARCEL WEIGHT | CHARGE | FREE SHIPPING |
Up to 3kg | $9.95 ($2 handling fee for orders $10 and under) | Free over $79 (3kg limit) |
3.01 to 5kg | $11.95 | Free over $150 (5kg limit) |
5.01 to 8kg | $13.95 | Free over $200 (8kg limit) |
8.01 to 10kg | $16.95 | Free over $250 (10kg limit) |
POSTCODES COVERED BY FASTWAY
2000 – 2081, 2084 – 2104, 2106 – 2107, 2109 – 2239, 2250 – 2267, 2270 – 2310, 2314 – 2327, 2443 – 2445, 2448, 2500 – 2506, 2515 – 2530, 2530 – 2534, 2541, 2555 – 2569, 2600 – 2617, 2619, 2740 – 2752, 2759 – 2774, 2776 – 2779, 2891, 2900 – 2919, 3000 – 3062, 3065 – 3089, 3093 – 3095, 3100 – 3111, 3116, 3120 – 3133, 3135 – 3138, 3140 – 3148, 3150 – 3156, 3161 – 3169, 3172 – 3209, 3211 – 3212, 3214 – 3233, 3250, 3337, 3350, 3353 – 3357, 3447 – 3448, 3453, 3550, 3552, 3554 – 3555, 3557, 3617 – 3620, 3622 – 3624, 3629, 3690, 3694, 3800, 3802 – 3803, 3805, 3910 – 3920, 3926 – 3944, 3975 – 3977, 4000 – 4179, 4200 – 4239, 4270 – 4272, 4300 – 4305, 4350, 4360, 4363 – 4364, 4400, 4500 – 4511, 4550 – 4551, 4553 – 4562, 4564, 4566 – 4567, 4572 – 4573, 4575, 4655, 4659, 4697 – 4701, 4710 – 4711, 4740, 4744, 4750 – 4751, 4798 – 4800, 4802, 4810 – 4812, 4814, 4817, 4868, 4870, 4877 – 4879, 5000 – 5129, 5142, 5151, 5154, 5155, 5158 – 5174, 5242 – 5243, 5245, 5350 – 5352, 5800 – 5999, 6000 – 6030, 6050 – 6054, 6057 – 6064, 6066, 6090, 6100 – 6109, 6147 – 6160, 6162 – 6170, 6172 – 6175, 6180, 6831 – 6832, 6850, 6892, 6900 – 7002, 7004 – 7011, 7015 – 7019, 7021, 7050 – 7053, 7055, 7170 – 7171, 7248 – 7250, 7253, 7290 – 7291, 7320, 7322, 7900 – 7909
FAQ
Parcels are sent using either Fastway Couriers or Australia Post and include tracking & insurance. You can have your items delivered to a home address or work address with all three options. PO Boxes and Parcel Lockers are available for Australia Post only. You choose the shipping method as you go through the checkout.
No. A calling card will be left if you are not home. Undelivered Australia Post orders can be collected your nearest post office. Undelivered Courier orders can be contacted to arrange a suitable redelivery time. Your first redelivery is free of charge. Any additional attempts will incur yoru shipping fees again. If you choose Authority To Leave, the parcel will be left at your address in a safe place. Proceed with caution as your insurance coverage ends when the parcel is left at your address.
If you choose Australia Post Express Post, an order placed before 12 noon AEST on a business day we are open will leave the same day. For Courier and Australia Post regular shipping, 95% of orders leave the same day or next day. There are some short delays around special events, long weekends and sometimes at the start of the week.
We only sell what’s physically in our own warehouse unless the item is marked as a special order item. This is why 95% of our orders leave the warehouse within 24 hours of your order being placed.
Once your parcel leaves our warehouse, delivery time is dictated by the Courier or Australia Post. If you choose Express Post and you are within the Express Post delivery area, your parcel should arrive the following day. Your parcels leave from the 2250 postcode (Central Coast of NSW). Delays can occur during busy periods, including public holidays & major events. Please note, there is no guaranteed delivery time for Australia Post regular services or Fastway Courier. Delivery to long distances can take up to 7 to 10 business days.
Your parcel is covered for damage during transit or going missing during transit. Please report all damage within 48 hours of your parcel arriving to be eligible for a claim. If you choose Authority To Leave, once the driver scans your parcel as delivered, there is no more coverage for a parcel missing during transit. Please choose this option carefully as we cannot reship orders or process claims if you choose Authority To Leave and there’s a scan showing delivery.
When your parcel leaves our warehouse, you will receive an email from us and another email from the Courier or Australia Post that contains your tracking number. These emails can get caught in spam filters, so please check your spam folder.
Each item in store has a weight estimate attached. We take in to consideration the weight & size of the parcel (cubic weight) and the packaging we place around it so it arrives safely on your doorstep. Please note that large items that do not weigh very much are calculated on their physical size.
We ship a lot of hard to find, large, heavy & inexpensive items all around the country. The only way we can provide this service is to adopt a USER PAYS system. The weight of your parcel & your location form the basis of the calculations. The order total comes in to play when we work out FREE SHIPPING offers, and they differ depending on your location. All the charges will calculate automatically during the checkout and we do have a shipping estimate calculator on our Shopping Cart page if you’re confused by what’s above. Simply add your items to the cart and put your postcode in to the shipping calculator to find out what the charges are.
We are as eco-friendly as possible when packing your parcel. We rarely buy new boxes for packing. When we do, they’re plain brown boxes. We gather boxes to re-use from local businesses, so your order may arrive in a rescued wine box or something from a supplier. All the packing materials we receive from suppliers are re-used and we rescue old newspapers to give them one more journey before they are recycled.
99.99% of satchel orders are packed in zero plastic jiffy bags. On rare occasions, a largish order under 500g may end up in a plastic courier satchel and some recycled bubble wrap. We recycle newspaper for a lot of our box orders. If you have allergies to newspaper, please let us know when you place your order so we can ensure we don’t use it to pack your parcel.
On rare occasions, we may use a small amount of bubble wrap or a plastic bag to protect something in your order. We recycle bags and bubbles from suppliers, you can put them with your RedCycle soft plastic for recycling at the supermarket.