Shipping Charges

Parcels are sent using either Fastway Couriers or Australia Post and include tracking & insurance. You can have your items delivered to a home address or work address with all three options. PO Boxes and Parcel Lockers are available for Australia Post only. You choose the shipping method as you go through the checkout.

No. A calling card will be left if you are not home. Undelivered Australia Post orders can be collected your nearest post office. Undelivered Courier orders can be contacted to arrange a suitable redelivery time. Your first redelivery is free of charge. Any additional attempts will incur yoru shipping fees again. If you choose Authority To Leave, the parcel will be left at your address in a safe place. Proceed with caution as your insurance coverage ends when the parcel is left at your address.

If you choose Australia Post Express Post, an order placed before 12 noon AEST on a business day we are open will leave the same day. For Courier and Australia Post regular shipping, 95% of orders leave the same day or next day. There are some short delays around special events, long weekends and sometimes at the start of the week.

We only sell what’s physically in our own warehouse unless the item is marked as a special order item. This is why 95% of our orders leave the warehouse within 24 hours of your order being placed.

Once your parcel leaves our warehouse, delivery time is dictated by the Courier or Australia Post. If you choose Express Post and you are within the Express Post delivery area, your parcel should arrive the following day. Your parcels leave from the 2250 postcode (Central Coast of NSW). Delays can occur during busy periods, including public holidays & major events. Please note, there is no guaranteed delivery time for Australia Post regular services or Fastway Courier. Delivery to long distances can take up to 7 to 10 business days.

Your parcel is covered for damage during transit or going missing during transit. Please report all damage within 48 hours of your parcel arriving to be eligible for a claim. If you choose Authority To Leave, once the driver scans your parcel as delivered, there is no more coverage for a parcel missing during transit. Please choose this option carefully as we cannot reship orders or process claims if you choose Authority To Leave and there’s a scan showing delivery.

When your parcel leaves our warehouse, you will receive an email from us and another email from the Courier or Australia Post that contains your tracking number. These emails can get caught in spam filters, so please check your spam folder.

Each item in store has a weight estimate attached. We take in to consideration the weight & size of the parcel (cubic weight) and the packaging we place around it so it arrives safely on your doorstep. Please note that large items that do not weigh very much are calculated on their physical size.

We ship a lot of hard to find, large, heavy & inexpensive items all around the country. The only way we can provide this service is to adopt a USER PAYS system. The weight of your parcel & your location form the basis of the calculations. The order total comes in to play when we work out FREE SHIPPING offers, and they differ depending on your location. All the charges will calculate automatically during the checkout and we do have a shipping estimate calculator on our Shopping Cart page if you’re confused by what’s above. Simply add your items to the cart and put your postcode in to the shipping calculator to find out what the charges are.

We are as eco-friendly as possible when packing your parcel. We rarely buy new boxes for packing. When we do, they’re plain brown boxes. We gather boxes to re-use from local businesses, so your order may arrive in a rescued wine box or something from a supplier. All the packing materials we receive from suppliers are re-used and we rescue old newspapers to give them one more journey before they are recycled.

99.99% of satchel orders are packed in zero plastic jiffy bags. On rare occasions, a largish order under 500g may end up in a plastic courier satchel and some recycled bubble wrap. We recycle newspaper for a lot of our box orders. If you have allergies to newspaper, please let us know when you place your order so we can ensure we don’t use it to pack your parcel.

On rare occasions, we may use a small amount of bubble wrap or a plastic bag to protect something in your order. We recycle bags and bubbles from suppliers, you can put them with your RedCycle soft plastic for recycling at the supermarket.