Shipping Charges

Parcels are sent using either Australia Post or Aramex and include tracking & insurance. We choose the carrier depending on best rates.

No. A calling card will be left if you are not home. Undelivered Australia Post orders can be collected your nearest post office. Undelivered Aramex orders will either be dropped at a collection point or sometimes redelivery can be arranged. If you choose Authority To Leave, the parcel will be left at your address in a safe place. Proceed with caution as your insurance coverage ends when the parcel is left at your address.

If you choose Express, an order placed by 7am on a business day we are open will leave the same day. 95% of the time, this happens for all parcels. Delays may be experienced from time to time around major sales and events or public holidays.

We only sell what’s physically in our own warehouse unless the item is marked as a special order item. This is why 95% of our orders leave the warehouse within 24 hours of your order being placed.

Once your parcel leaves our warehouse, delivery time is dictated by the shipping carrier.  Due to COVID, there is no longer an Express Post guarantee. Delays can occur during busy periods, including public holidays & major events. All carriers are still experiencing some delays due to increased traffic on the network due to COVID.

Your parcel is covered for damage during transit or going missing during transit. Please report all damage within 48 hours of your parcel arriving to be eligible for a claim. If you choose Authority To Leave, once the driver scans your parcel as delivered, there is no more coverage for a parcel missing during transit. Please choose this option carefully as we cannot reship orders or process claims if you choose Authority To Leave and there’s a scan showing delivery.

When your parcel leaves our warehouse, you will receive an email from us with your tracking details. These emails can get caught in spam filters, so please check your spam folder.

Each item in store has a weight estimate attached. We take in to consideration the weight & size of the parcel (cubic weight) and the packaging we place around it so it arrives safely on your doorstep. Please note that large items that do not weigh very much are calculated on their physical size.

We ship a lot of hard to find, large, heavy & inexpensive items all around the country. The cost to remote locations is extreme in many circumstances. The only way we can afford to sell them is to pass on some of the costs. Larger orders can still qualify for free shipping.

We are as eco-friendly as possible when packing your parcel. We rarely buy new boxes for packing. When we do, they’re plain brown boxes. We gather boxes to re-use from local businesses, so your order may arrive in a rescued wine box or something from a supplier. All the packing materials we receive from suppliers are re-used and we rescue old newspapers to give them one more journey before they are recycled.

If you have allergies to newspaper, please let us know when you place your order so we can ensure we don’t use it to pack your parcel.

On rare occasions, we may use a small amount of bubble wrap or a plastic bag to protect something in your order. We don't ever buy it in new. We recycle bags and bubbles from suppliers, you can put them with your RedCycle soft plastic for recycling at the supermarket.