Our Fastway Courier service is THE BEST VALUE FOR MONEY for box orders, but is only available to around 90% OF THE POPULATION.
If your location is eligible, you will see the option available in the checkout. This is not the default shipping option. YOU MUST MANUALLY SWITCH to it as you checkout. No PO Boxes or Parcel Locker addresses please. We can only send to street addresses with this service.
Due to the speed of our dispatch system, we are unable to switch carriers after your order has been placed.
|PARCEL WEIGHT||SHIPPING CHARGE||FREE SHIPPING|
|0.01kg to 3kg||$9.95||Spend over $50|
|3kg to 6kg||$11.95||Spend over $150|
|6kg to 9kg||$13.95||Spend over $200|
|9kg to 15kg||$16.95||Spend over $250|
All orders 2kg & under have flat rate pricing Australia Wide. Parcels over 2kg use your location, weight and dollar value to calculate the charges.
Satchels up to 500g in weight
Spend over $50 for FREE SHIPPING for any satchel order up to 500g in weight Australia Wide
($9.95 flat fee for orders $50 or under)
Boxes up to 2kg in weight
Spend over $95 for FREE SHIPPING for any box order up to 2kg in weight Australia Wide
($9.95 flat fee for orders $95 or under)
Boxes over 2kg and under 15kg
For larger parcels, an estimate of your shipping charges can be given with our Shipping Calculator. Simply place your items in the shopping cart and click VIEW CART. Put your own postcode in and all shipping options and prices will be displayed. The table below will give you an estimate plus the free shipping threshold for your location. We do understand that shipping heavy parcels around the country is expensive. We do subsidise shipping on larger orders, but for those who are only purchasing heavy / low cost items like cleaning products, you will struggle to reach the free shipping threshold. By planning purchases in advance and placing fewer larger orders through the year and adding a handful of smaller items on your order, most people are able to qualify for free shipping on orders.
|SHIPPING ZONE||BASE CHARGE||+ PER KG PRICE||FREE SHIPPING|
|Central Coast NSW||$9.95 plus||$0.10 per kilo||orders over $100|
|Sydney Metro||$9.95 plus||$0.80 per kilo||orders over $150|
|Wollongong||$9.95 plus||$0.90 per kilo||orders over $150|
|Newcastle||$9.95 plus||$0.90 per kilo||orders over $150|
|Canberra||$9.95 plus||$0.90 per kilo||orders over $150|
|NSW Country||$9.95 plus||$1.20 per kilo||orders over $180|
|Melbourne Metro + Geelong||$9.95 plus||$1.00 per kilo||orders over $180|
|Ballarat + VIC Country||$11.95 plus||$1.45 per kilo||orders over $200|
|Brisbane Metro + Gold Coast||$9.95 plus||$1.20 per kilo||orders over $180|
|Sunshine Coast + Ipswich||$10.95 plus||$1.85 per kilo||orders over $200|
|QLD Country South||$11.95 plus||$1.95 per kilo||orders over $250|
|QLD Country North||$11.95 plus||$2.95 per kilo||orders over $300|
|Adelaide||$10.95 plus||$1.70 per kilo||orders over $200|
|SA Country||$11.95 plus||$2.80 per kilo||orders over $300|
|Perth||$10.95 plus||$4.20 per kilo||orders over $300|
|WA Country Near||$11.95 plus||$5.10 per kilo||orders over $400|
|WA Country Far + Ex. Territory||$11.95 plus||$5.20 per kilo||orders over $400|
|TAS||$10.95 plus||$3.00 per kilo||orders over $300|
|NT||$11.95 plus||$4.90 per kilo||orders over $400|
|Norfolk Island||$10.95 plus||$3.60 per kilo||orders over $300|
|Australian Antarctic Ter.||$10.95 plus||$3.00 per kilo||orders over $300|
- There is a weight limit of 15kg per order. Larger orders will need to be split up on to smaller orders.
- The 'per kilo' charge is charged to actual weight, not rounded to the nearest kilo.
Express Post orders placed by 1pm AEST will leave us the same day (excluding weekends, public holidays and any item marked special order). If you are within the Australia Post Express Delivery Network, you will have your parcel next business day. CLICK HERE to find out if your postcode is within the Express Post Delivery Network.
Express Post parcels under 500g
$10.95 flat rate Australia wide
Express Post parcels over 500g and under 15kg
Express Post parcels are charged at a base price plus a per kilo price. We do not offer free shipping or subsidised postage on Express orders. These are charged to you at the price we pay.
|SHIPPING ZONE||BASE CHARGE||+ PER KG PRICE|
|Central Coast NSW||$10.95 plus||$0.00 per kilo|
|Sydney Metro||$10.95 plus||$0.30 per kilo|
|Wollongong||$10.95 plus||$0.40 per kilo|
|Newcastle||$11.10 plus||$0.55 per kilo|
|Canberra||$11.10 plus||$0.55 per kilo|
|NSW Country||$11.90 plus||$2.65 per kilo|
|Melbourne Metro + Geelong||$11.10 plus||$3.85 per kilo|
|Ballarat + VIC Country||$12.95 plus||$4.10 per kilo|
|Brisbane Metro + Gold Coast||$11.10 plus||$4.40 per kilo|
|Sunshine Coast + Ipswich||$12.95 plus||$4.70 per kilo|
|QLD Country South||$12.95 plus||$5.45 per kilo|
|QLD Country North||$12.95 plus||$10.35 per kilo|
|Adelaide||$11.10 plus||$5.70 per kilo|
|SA Country||$12.95 plus||$5.70 per kilo|
|Perth||$11.10 plus||$10.15 per kilo|
|WA Country Near||$12.95 plus||$11.25 per kilo|
|WA Country Far + Ex. Territory||$12.95 plus||$14.65 per kilo|
|TAS||$11.10 plus||$4.45 per kilo|
|NT||$12.95 plus||$9.75 per kilo|
|Norfolk Island||$11.190 plus||$2.65 per kilo|
|Australian Antarctic Ter.||$11.10 plus||$4.45 per kilo|
|Central Coast NSW||2250 - 2263|
|Sydney Metro||1000-2249, 2555-2579, 2740-2786, 2890|
|NSW Country||2264-2281, 2311-2499, 2507-2514, 2531-2554, 2580-2599, 2621-2739, 2787-2889, 2891-2898|
|Melbourne Metro + Geelong||3000-3210, 3211-3220, 3335-3341, 3425-3443, 3750-2811, 3910-3920, 3926-3944, 3972-3978, 3980-3983, 8000-8999,|
|Ballarat + VIC Country||3221-3334, 3342-3424, 3444-3749, 3812-3909, 3921-3925, 3945-3971, 3979, 3984-3999|
|Brisbane Metro + Gold Coast||4000-4229, 4500-4549, 4900-4999, 9000-9596, 9700-9799|
|Sunshine Coast + Ipswich||4300-4307, 4550-4575|
|QLD Country South||4230-4299, 4308-4449, 4576-4689, 9597-9599, 9880-9919|
|QLD Country North||4450-4499, 4690-4899, 9920-9999|
|WA Country Near||6215-6699|
|WA Country Far + Ex. Territory||6700-6797, 6798-6799|
|Australian Antarctic Ter.||7151|
Who delivers my parcel?
YOU CHOOSE. Parcels are sent using either Fastway Couriers or Australia Post and include tracking & insurance. You can have your items delivered to a home address or work address with all three options. PO Boxes and Parcel Lockers are available for Australia Post only. You choose the shipping method as you go through the checkout.
If you accidentally choose Fastway Courier with a PO Box or a Parcel Locker, your order will be held until we can either get a street address for your delivery or receive additional shipping costs for switching to Australia Post. If one slips through (it is a manual checking process), you will need to provide us with a street address for delivery.
On very rare occasions, those who qualify for Free Shipping may have their carrier changed at our discretion.
Do I have to be home when my delivery arrives?
No. A calling card will be left if you are not home. Undelivered Australia Post orders can be collected your nearest post office. Undelivered Courier orders can be contacted to arrange a suitable redelivery time. Your first redelivery is free of charge. Any additional attempts will incur yoru shipping fees again. If you choose Authority To Leave, the parcel will be left at your address in a safe place. Proceed with caution as your insurance coverage ends when the parcel is left at your address.
How quickly will my order leave your warehouse?
We ship parcels Monday to Friday only, excluding public holidays.
EXPRESS POST GUARANTEE
– order by 1pm AEST for a guaranteed same day despatch*
AUSTRALIA POST / FASTWAY
– on a Monday, order by 9am AEST and your parcel should leave us same day*
– Tuesday to Friday, order by 12 noon AEST and your parcel should leave us same day*
Many days, we do way better!
*can exclude the day following a public holiday, major sales event or those rare occasions where there’s an issue with your order
Are all my items in stock?
We only sell what’s physically in our own warehouse unless the item is marked as a special order item. A handful of large ticket items are dispatched from our wholesale partners and are marked as In Stock (because they are a quick dspatch as well). Anything marked as Special Order has a delay in shipment.
How long will my parcel take to arrive?
Once your parcel leaves our warehouse, delivery time is dictated by the Courier or Australia Post. If you choose Express Post and you are within the Express Post delivery area, your parcel should arrive the following day. Your parcels leave from the 2250 postcode (Central Coast of NSW). Delays can occur during busy periods, including public holidays & major events. Please note, there is no guaranteed delivery time for Australia Post regular services or Fastway Courier. Delivery to long distances can take up to 7 to 10 business days.
What does my insurance cover?
Your parcel is covered for damage during transit or going missing during transit. Please report all damage within 48 hours of your parcel arriving to be eligible for a claim. If you choose Authority To Leave, once the driver scans your parcel as delivered, there is no more coverage for a parcel missing during transit. Please choose this option carefully as we cannot reship orders or process claims if you choose Authority To Leave and there’s a scan showing delivery.
Most drivers have GPS scanners and/or cameras for Authority To Leave, so we can confirm the exact location of the drop 99% of the time.
How do I get my tracking number?
When your parcel leaves our warehouse, you will receive an email from us and another email from Fastway or Australia Post that contains your tracking number. These emails can get caught in spam filters, so please check your spam folder.
How do you calculate the weight of my parcel?
Each item in store has a weight estimate attached. We take in to consideration the weight & size of the parcel (cubic weight) and the packaging we place around it so it arrives safely on your doorstep. Please note that large items that do not weigh very much are calculated on their physical size.
I thought I should have qualified for free shipping?
If you’re calculating whether you fall under a 500g or 2kg or 3kg weight limit, please bear in mind that a 250ml bottle of shampoo may have 250g of liquid inside, but we also need to take the weight of the bottle, the box and packaging into consideration when we calculate the weight.
We have gone out of our way to ensure that boxes are sturdy but lightweight and have special machines to help us keep the paper inside the boxes to a minimum to keep the shipping weights as low as possible.
All satchel orders are sent out using paper padded jiffy bags to fit in with our plastic free packaging policy. We do not use bubble wrap or bubble bags. The jiffy bags do weigh just a fraction more than plastic bubbles.
The weights in our system are extremely close to reality, so your calculations as you go through the checkout will be correct. We are unable to waiver from the calculations you see in the checkout.
What do you use to pack my parcel with?
We are as eco-friendly as possible when packing your parcel.
SATCHELS are paper padded jiffy bags. We do not use plastic courier satchels or bubble bags.
BOXES are currently a combination of recycled boxes we collect from suppliers and local bottle shops and new plain brown boxes we purchase from a local manufacturer. They are made with recycled stock.
VOID FILL is done either with newspaper or brown paper void fill. We don’t buy in plastic packaging, but may re-use bubble wrap or plastic bags sent to us from suppliers to protect your products from newspaper print. We will be phasing out the use of newspaper as a packing material mid 2018.
If you have allergies to newspaper, please let us know when you place your order so we can ensure we don’t use it to pack your parcel. Any plastic we may use to protect your order can be put with your RedCycle soft plastic for recycling at the supermarket.
Can I change my address after my order is placed?
Unfortunately no. Our dispatch process moves very quickly. Once your order is printed and on the warehouse floor, we are unable to make any changes to it. If you have made a typo in your suburb or postcode, we will catch those through an address validator as we make your label.
Can I change the shipping carrier after my order has been placed?
Unfortunately no. Our dispatch process moves very quickly. Once your order is printed and on the warehouse floor, we are unable to make any changes to it. The speed and efficiency of our pick packing process relies on an uninterrupted work flow once orders are printed.