Express Dispatch Deadline*

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Contact Us

To send us an email enquiry, please choose the appropriate heading below and fill in the enquiry form and we'll get right back to you.

Phone Support is available during regular warehouse business hours. Due to fast pace of our dispatch process, we're not always able to answer the phone when it rings, but our LIVE CHAT feature (click on the green icon on the bottom right hand corner of the site) will get you in touch with our Customer Happiness Team pronto.

Not quite sure what you're after?

We are always available to answer any pre-sales questions for you. Email support is monitored in the evening and weekends as well as regular business hours. Please fill in the following form and we'll get right back to you with an answer.

Pre-Sales Customer Enquiry

Need tracking details?
Would you like to return a product?
Was there an issue with your delivery?

Fill in the form below and one of our customer service team will respond. Post - Sales Enquiries are monitored during regular business hours only, Monday to Friday.

Post-Sales Customer Enquiry

Our customer service hotline is open during regular warehouse hours from approx. 10am to 3pm, Monday to Friday.

Due to the fast pace of our dispatch process, we're not always able to answer the phone when it rings. You can always use our LIVE CHAT service by clicking on the green icon on the bottom right hand corner of any page on our site to start a conversation. If LIVE CHAT is temporarily unattended, simply leave your name, email and a brief message and we'll get back to you quickly. Should we need to finish our chat on the telephone, we're always happy to phone you.

PHONE SUPPORT IS CURRENTLY NOT AVAILABLE. Please click on the green HELP button on the bottom right hand corner of any page on the website to contact us.

Ph: 02 4353 5465

We are a mum friendly work place. The majority of our staff have children and only work while they are at school. This means we can employ more staff for shorter hours and they get to be involved in all their kids after school activities and morning drop offs. Thank you for your understanding with our shortened phone support hours. The Shop Naturally Kids thank you!


NEW SUPPLIER ENQUIRIES
Please note: this hotline is for customers only. We would appreciate all trade enquiries from new businesses be sent via email.

For any other general enquiry, please complete the following form.

General Enquiry

Our warehouse is not open to the public for browsing or shopping, but local customers are more than welcome to place their orders online and pick them up from our warehouse to save on postage.

PICKUPS are available from 10am to 3pm Monday to Friday. We are closed on weekends and all public holidays.

We are a mum friendly work place. The majority of our staff have children and only work while they are at school. This means we can employ more staff for shorter hours and they get to be involved in all their kids after school activities and morning drop offs. Thank you for your understanding with our shortened pickup times. The Shop Naturally Kids thank you!

ADDRESS: Unit 1, 5a Pioneer Ave, Tuggerah NSW 2259

If you have a product that you think will be a good fit for our store, we'd love to hear from you. Please complete the following form and the details will be passed on to our product development team.

Please note that we do get a lot of submissions and it does take some time for us to go through them all.

We respectfully request that you do not send product samples without checking with us first as we hate waste.

PLEASE DO NOT PHONE US FOR NEW PRODUCT SUBMISSIONS

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