Buying Limits

Due to the volume of bulk buying surrounding the COVID-19 pandemic, we have had to put some strict buying limits in place. We regret that we have to do this, but it is to protect our existing customers. Stock shortages are being created by people buying up more than they need and new customers trying to clear our shelves. Will not allow this. It is causing problems for our most vulnerable customers, those with health issues who rely on natural and chemical free products to get through normal life.

At our discretion, even if your product is not on this list, we choose to impose any buying limit on any product in store without notice. We may contact you and modify your order. You will always have the opportunity to cancel and refund if we do this.

HAND SANITISER (across the whole category)

  • Limit 1 per customer. No repeat orders for 60 days.

If you are an EXISTING CUSTOMER and you have a compromised immune system or someone in your family does, please contact us. We have some reserve stock for you. It's limited at 1 per customer and no repeat orders for 30 days. When the Dr Bronner stock arrives late March, it is all being reserved for customers who have purchased it from us prior to March 2020. We regret that we currently don't enough stock to help new customers who are immune compromised at this time. We are saving an email list for when that changes so we can help as many people as possible.

EUCOCLEAN DISINFECTANT WIPES

  • Limit 1 per customer. No repeat orders for 30 days.

WOTNOT BABY WIPES & TRAVEL WIPES

  • Baby Wipes Limit 2 for new customers
  • Baby Wipes Limit 4 for existing customers
  • Baby Wipes Limit 6 for existing customers who bought this product from us prior to March 2020
  • Travel Wipes - 1 hard case per customer and 2 refill packs (they are the same size as the baby wipes, just smaller packs)

CLEANING PRODUCTS (all liquids and powders)

These limits apply across a whole category (Ie: laundry liquid/powder is one category, fabric softener is another category, dish liquid is another category)

  • A strict limit of ONE product per category regardless of the size of the bottle. Repeat purchase allowed in 14 days.
  • Bulk Cleaning Products over 3 litres in capacity are STRICTLY LIMITED to existing customers who have purchased that brand with US prior to March 2020 only. Breaching this will result in your whole order being cancelled and refunded because it's time consuming to recalculate your shipping charges. New customers are welcome to purchase a smaller size.

Sponges etc may have buying limits imposed depending on whether we are low on stock. A minimum of 3 of each should be fine.

HAND & BODY WASH (across the whole category)

This covers ALL liquid wash, whether it's called hand wash, body wash or baby wash and also included the Dr Bronner's 18-in-1 Castile Soap and the Pump Soaps from the same brand.

  • A limit of 1 product across the whole category. No repeat orders for 30 days. Anything smaller than 500ml can be re-ordered in 14 days.
  • Dr Bronner's 3.8L Castile Soap limited to existing customers of Shop Naturally who have purchased Dr Bronners Castile Soap from us prior to March 2020 only. New customers or existing customers who have never bought Dr Bronners' may choose a smaller size or a hand wash in a different brand (we have lots to choose from).

DR BRONNER'S

For the purpose of buying limits, the following applies:-

  • Liquid Castile Soap 59ml mini bottle singles counts as a HAND SANITISER for the purpose of buying limits
  • All Liquid Castile Soap sizes from 236ml upwards and both sizes in the 4-in-1 pump soaps count as a hand & body wash. Anyone buying a 3.8 litre, no repeat orders on body wash in our store for 8 weeks please. 946ml no repeat orders for 4 weeks. Smaller sizes are all 2 weeks.
  • Dr Bronner's 3.8L Castile Soap limited to existing customers of Shop Naturally who have purchased Dr Bronners Castile Soap from us prior to March 2020 only. New customers or existing customers who have never bought Dr Bronners' may choose a smaller size or a hand wash in a different brand (we have lots to choose from).
  • Solid soap bars are (of course) count towards your soap bars limit.
  • The actual hand sanitiser is not available yet. When it is, strictly limited to people who have bought the hand sanitiser FROM US in the last 12 months. You can email to go on a wait list. No exceptions.

SOAP BARS (across the whole category)

  • A limit of 3. No repeat orders for 14 days.

The only exceptions we will make to these limits is for existing customers who have bought in bulk prior to March 2020.

Breaches in our buying limits create a lot of extra for us. It will delay your order by a minimum of 48 hours, slow down our whole pick packing process in general and may result in your order being cancelled and refunded.

As a small family business, this put a HUGE STRAIN ON OUR RESOURCES and we truly appreciate you sticking to the limits so everyone can get their hands on the products they need.

~ Joanne Musgrave. Managing Director, Shop Naturally Pty Ltd

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