We get a lot of questions about how to qualify for free shipping on some of our low cost bulky items like the 5kg and 5 litre natural cleaning products from Abode found on our website or empty glass food storage containers from brands like Glasslock and Kilner.
WEIGHT LIMITS APPLY ON ALL ORDERS - 15kg
While the majority of orders we ship out are under 3kg in weight, a small percentage of orders are much heavier. They usually contain bulky items with a low cost / weight ratio compared with the majority of what we sell in store. They are expensive to ship, they take up more shelf space and take longer to handle when they arrive in to our warehouse. Imagine how many hours it takes to unload 1.5 tonnes of cleaning products in one sitting. We do it on a regular basis. That's how popular the bulky items are.
These items will rarely qualify for free shipping deals. Both their physical weight (or dead weight) and their physical size (or cubic weight) are taken in to consideration when our charges are calculated.
If you are ordering more than 2 of the 5kg / 5 litre products, they will not fit on one order. You will need to place multiple orders that stay under the 15kg and pay any associated shipping costs. We can't afford to keep them on the shelves any other way.
If you are ordering multiple glass food container sets or a lot of glass food jars, they may not fit on one order. You will need to place multiple orders that stay under the 15kg and pay any associated shipping costs. We can't afford to keep them on the shelves any other way.
WHY AM I PAYING SHIPPING ON BULKY ITEMS?
There are a handful of categories in store that contain products that are low cost, heavy and/or large and bulky. These items are expensive to ship around. We know this. By including them in our free shipping offers, we significantly reduce the effectiveness of the program. Because we want as many customers as possible to get free shipping, there is a 3kg cap on all of our free shipping deals for orders under $100. There are still free shipping offers for larger orders, starting from $150 up to $400 (depending on your location) with a 15kg cap. You can read more on our Shipping Charges page.
The only way we can afford to keep bulky, low cost items on the shelf is to charge for their shipping. We understand it's expensive. If you can't afford the shipping, we urge you to ask a local company to stock them. We really don't want to be in the business of shipping low cost bulky items around the country, but we understand how important they are to some people, so we are happy to provide the service.
WHICH PRODUCTS ARE BULKY?
The main categories this applies to are:-
- Cleaning Products - and in particular, the 5kg and 5 litre products
- Glass Food Containers - and in particular, Glasslock sets and Kilner Jars. They are ALWAYS on sale to save money, but we can't discount them AND give free shipping on them
DO YOU MAKE EXCEPTIONS TO YOUR SHIPPING CHARGES?
I'm sorry, we don't. Please make sure you join our Eco Rewards program where you can get a discount off your first order with us and earn Eco Reward Points to save up and buy store credit. Ever little bit helps. You can use this store credit to offset some of your shipping charges. We run the most generous loyalty rewards program in our space in the country. Please take advantage of it wherever you can.