> Why Shop With Us?

Why Shop With Us?

About Shop Naturally
About Us
Warehouse tour
Why shop with us?
Charity Program
Marketing Manifesto
Stock Availability
How safe is our range?
BPA Free Living
Recycled Packaging
General FAQ
Order pickups
Payment options
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McAfee SECURE sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scamsWe are the first and are still the only online store in the health & wellbeing sector who have the added security of using McAfee Secure to scan our website daily.

It's the same security used by top Australian stores like Deals Direct and Appliances Online. Every day our website is scanned for potential security issues and the McAfee badge displays when they say our store is safe. We also have the same SSL and PCI-DSS protection everyone uses to secure their websites and we protect your personal data from the second you type your first name in during the checkout. We don't EVER have access to your credit card details. Learn more about our site security >

Fast delivery from stock that's sitting in OUR warehouse

When you shop with us, you're buying stock that's in our warehouse. Most orders are packed and leave our warehouse the same day you place them or the following day. Learn more about stock availability >

Your parcel is tracked and insured

If your parcel is either damaged in transit or lost (it's rare, but accidents can happen), you have 100% protection. Simply contact our customer service team to arrange a replacement for any damaged or lost item. Please read our shipping details for information about insurance on Authority To Leave parcels.

No fuss returns

Changed your mind? No problem. Most items can be returned for store credit or refund if you have changed your mind about a purchase. Read our returns policy for more details >

You can call us on the phone

Shop Naturally is an online store that operates like a bricks & mortar store. All our staff and our stock are in the same facility. You can call us between 12 noon and 3pm daily to ask any pre-sales questions or speak to us about an order you have already placed. Email enquiries are responded to promptly during business hours and pre-sales enquiries are monitored in the evenings and on weekends.

Carefully researched range

We take care when choosing stock for Shop Naturally. While faceless online stores pick up a catalogue, list everything, and copy the product description from the manufacturer word for word, we're different. We research, road test and write our own product descriptions from our own experiences with the products. When you have product questions, you can speak to someone who understands the products.

Pick your order up from our warehouse

If you're a local, you can pick your order up from our warehouse. Simply place your order, and the customer service team will email you when it's ready. If your order is urgent, let us know as you place it and we will pick it straight away. Learn more about order pick ups >

Active charity program

We are monthly supporters of The School of St Jude in Tanzania, sponsoring a student and also one of the boarding rooms for students who live on campus. We also have an active Kiva lending team and periodically support other charities too. Learn more about our charity program >

There's always something on sale

While we're big on charity, we're also big on helping our customers save every day. Check our BIG BRAND SAVINGS where you'll learn how you can save 5% off your grocery bill and 10% on all your hair, face & body needs. No exclusive discount codes, it's available to everyone, 365 days of the year.

Do we price match? No. We are the best price online for many products and offer discounts and deals across the store daily. To offer the level of service that we do, to provide the detailed information about our products that we do, to support charities like we do, we can't be the cheapest price for everything in store. We hope you understand and continue to support the valuable work we do.