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Security

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CREDIT CARD SECURITY
When you type your credit card number in, we never have access to it.
All peresonal information entered on our website is under SSL encryption. While we store your personal details in our database for the purpose of processing your order, we don't ever store your credit card details or have access to them. All credit card details are handled securely by a third party payment gateway provider (PayPal and SecurePay) and we don't ever have access to your card details.

CREDIT CARD FRAUD CHECK
Our on-site credit card facility has a fraud checker in place. We cannot accept overseas issued credit cards or orders from people who are overseas (or using a VPN so it looks like you are overseas). We can still take your order, but you must use PayPal to pay for your order.

We may request an ID check for any order that we deem potentially suspicious or that follows the typical patterns used by people who shop with stolen credit cards.

PARCEL SECURITY
All our parcels include tracking and insurance. Our insurance coverage covers loss in transit and damage in transit. Please report all damages within 48 hours of receipt of your parcel. Our insurance does not cover parcels where customers choose Authority To Leave and the parcels go missing. The default shipping option is SIGNATURE REQUIRED and we do urge all customers to use this option for maximum benefit of the parcel insurance we have in place.

AUTHORITY TO LEAVE is available for those who are happy to take the risk having their parcels left at their homes. Our insurance coverage for loss in transit ends once the delivery driver scans your parcel as being delivered. Please choose this option carefully.