By purchasing from Shop Naturally Healthy Households, you agree to abide by our terms & conditions:-
It rarely happens, but if a product is faulty, please fill in the form on the Contact Us page and let us know. Please don't return anything without requesting a Return Authorisation (RA) number.
Any product that's faulty on delivery will be replaced. If we cannot replace the item, we will either offer you a refund or a suitable substitute. It is your choice which option you take. Notification of a faulty item on delivery must be reported within 48 hours of your delivery. After this period, any faulty item will be subject to that manufacturers warranty procedures and time frame. This differs between manufacturers. Please contact us for further details. Please note, we are bound by the decisions made by the manufacturer and/or distributor of the product. The staff at Shop Naturally do not make the decisions on whether a fault is covered under warranty.
Photographic proof is usually enough for a faulty product. If you cannot provide photographic proof of the fault, you will be required to return the product to us. We will cover the postage of the replacement product being shipped back to you, but it is your responsibility to ship the faulty item back to us (unless it was faulty on delivery), but only after you receive authorisation to do so.
REFUNDS & EXCHANGES
Please read the following information carefully and contact us BEFORE returning anything. We DO NOT accept returns unless we have issued an RA number. All refunds & exchanges need to be applied for within 14 days of the delivery of your order. Returns must come back to us within 7 days of the RA number being issued. Items discounted or on sale cannot be returned for exchange or refund because you have changed your mind. They will only be accepted back if the product was not as advertised.
Homewares (food containers, drink bottles etc.) can be returned for a refund if the product is in all original packaging and has not been used. Consumables (skin care, cleaning products etc.) can only be returned if they came with a factory seal and it is still in tact. Not all products come with a factory seal. If you think you may want to return a consumable item, please ask us if it has a factory seal before purchasing. If it doesn't, we can seal the item before sending it out.
It is your responsibility to cover the cost of returning the item to us in the same condition you received it in. A restocking fee of $5 applies for each item you return for a refund (to a maximum of $20 per order). If you choose to receive store credit instead of a refund, the restocking fee will be waived.
Please contact us first for an RA number before returning anything. Once the item has been returned and inspected, you will be issued with a refund or store credit.
If goods are not as they were advertised, we will process a refund and cover postage costs, but please note, colour variations between your computer screen and the product you end up with are NOT included in this refund policy. Colour variations between computer screens vary greatly and we cannot guarantee a completely accurate depiction of the colour of a product on your PC.
While we have consulted with a naturopath before carefully choosing our stock, we cannot guarantee that you will not have an allergic reaction to a product in our store. While all our products are natural, plenty of people have allergic reactions to natural products (like garlic or lavendar for example). If you are uncertain about any product, please seek professional advise before using. We do not exchange or refund on the basis of allergic reactions to products.
In the rare instance that an error is made on the advertised price more than 10% below what it's supposed to be, either on our website or in our weekly newsletter, we reserve the right to correct the error.