Shipping ChargesBack to homepage
Our Fastway Courier service is THE BEST VALUE FOR MONEY for box orders, but is only available to around 90% OF THE POPULATION.
If your location is eligible, you will see the option available in the checkout. This is not the default shipping option. YOU MUST MANUALLY SWITCH to it as you checkout. No PO Boxes or Parcel Locker addresses please. We can only send to street addresses with this service.
Due to the speed of our dispatch system, we are unable to switch carriers after your order has been placed.
|PARCEL WEIGHT||SHIPPING CHARGE||FREE SHIPPING|
|0.01kg to 3kg||$9.95||Spend $100|
|3kg to 6kg||$11.95||Spend $150|
|6kg to 9kg||$13.95||Spend $200|
|9kg to 15kg||$16.95||Spend $250|
Your shipping charges are calculated by weight and location with subsidised shipping and free shipping options available for larger orders.
Parcels up to 500g in weight
Small satchels up to 500g in weight have their own simple flat rate pricing Australia wide.
- Up to 500g and under $100 in value – $9.95
- Up to 500g and over $100 in value – FREE SHIPPING
Parcels over 500g and under 15kg
For larger parcels, an estimate of your shipping charges can be given with our Shipping Calculator. Simply place your items in the shopping cart and click VIEW CART. Put your own postcode in and all shipping options and prices will be displayed. The table below will give you an estimate plus the free shipping threshold for your location.
|SHIPPING ZONE||BASE CHARGE||+ PER KG PRICE||FREE SHIPPING|
|Central Coast NSW||$8.95 plus||$0.00 per kilo||orders over $100|
|Sydney Metro||$8.95 plus||$0.12 per kilo||orders over $150|
|Wollongong||$10.50 plus||$0.30 per kilo||orders over $200|
|Newcastle||$10.50 plus||$0.20 per kilo||orders over $200|
|Canberra||$10.50 plus||$0.40 per kilo||orders over $200|
|NSW Country||$11.20 plus||$0.47 per kilo||orders over $200|
|Melbourne Metro + Geelong||$10.50 plus||$0.64 per kilo||orders over $200|
|Ballarat + VIC Country||$12.05 plus||$0.82 per kilo||orders over $250|
|Brisbane Metro + Gold Coast||$10.50 plus||$0.65 per kilo||orders over $200|
|Sunshine Coast + Ipswich||$12.05 plus||$0.80 per kilo||orders over $250|
|QLD Country South||$12.05 plus||$1.00 per kilo||orders over $300|
|QLD Country North||$12.05 plus||$1.45 per kilo||orders over $300|
|Adelaide||$10.50 plus||$0.70 per kilo||orders over $200|
|SA Country||$12.05 plus||$1.20 per kilo||orders over $350|
|Perth||$10.50 plus||$1.80 per kilo||orders over $300|
|WA Country Near||$12.05 plus||$2.20 per kilo||orders over $350|
|WA Country Far + Ex. Territory||$12.05 plus||$2.70 per kilo||orders over $400|
|TAS||$10.50 plus||$1.95 per kilo||orders over $300|
|NT||$12.05 plus||$2.95 per kilo||orders over $400|
|Norfolk Island||$11.20 plus||$0.50 per kilo||orders over $200|
|Australian Antarctic Ter.||$10.50 plus||$1.95 per kilo||orders over $350|
- There is a weight limit of 15kg per order. Larger orders will need to be split up on to smaller orders.
- The ‘per kilo’ charge is charged to actual weight, not rounded to the nearest kilo.
Express Post orders placed by 1pm AEST will leave us the same day (excluding weekends, public holidays and any item marked special order). If you are within the Australia Post Express Delivery Network, you will have your parcel next business day. CLICK HERE to find out if your postcode is within the Express Post Delivery Network.
Express Post parcels under 500g
$10.95 flat rate Australia wide
Express Post parcels over 500g and under 15kg
Express Post parcels are charged at a base price plus a per kilo price. We do not offer free shipping or subsidised postage on Express orders. These are charged to you at the price we pay.
|SHIPPING ZONE||BASE CHARGE||+ PER KG PRICE|
|Central Coast NSW||$10.95 plus||$0.00 per kilo|
|Sydney Metro||$10.95 plus||$0.30 per kilo|
|Wollongong||$10.95 plus||$0.40 per kilo|
|Newcastle||$11.10 plus||$0.55 per kilo|
|Canberra||$11.10 plus||$0.55 per kilo|
|NSW Country||$11.90 plus||$2.65 per kilo|
|Melbourne Metro + Geelong||$11.10 plus||$3.85 per kilo|
|Ballarat + VIC Country||$12.95 plus||$4.10 per kilo|
|Brisbane Metro + Gold Coast||$11.10 plus||$4.40 per kilo|
|Sunshine Coast + Ipswich||$12.95 plus||$4.70 per kilo|
|QLD Country South||$12.95 plus||$5.45 per kilo|
|QLD Country North||$12.95 plus||$10.35 per kilo|
|Adelaide||$11.10 plus||$5.70 per kilo|
|SA Country||$12.95 plus||$5.70 per kilo|
|Perth||$11.10 plus||$10.15 per kilo|
|WA Country Near||$12.95 plus||$11.25 per kilo|
|WA Country Far + Ex. Territory||$12.95 plus||$14.65 per kilo|
|TAS||$11.10 plus||$4.45 per kilo|
|NT||$12.95 plus||$9.75 per kilo|
|Norfolk Island||$11.190 plus||$2.65 per kilo|
|Australian Antarctic Ter.||$11.10 plus||$4.45 per kilo|
|Central Coast NSW||2250 - 2263|
|Sydney Metro||1000-2249, 2555-2579, 2740-2786, 2890|
|NSW Country||2264-2281, 2311-2499, 2507-2514, 2531-2554, 2580-2599, 2621-2739, 2787-2889, 2891-2898|
|Melbourne Metro + Geelong||3000-3210, 3211-3220, 3335-3341, 3425-3443, 3750-2811, 3910-3920, 3926-3944, 3972-3978, 3980-3983, 8000-8999,|
|Ballarat + VIC Country||3221-3334, 3342-3424, 3444-3749, 3812-3909, 3921-3925, 3945-3971, 3979, 3984-3999|
|Brisbane Metro + Gold Coast||4000-4229, 4500-4549, 4900-4999, 9000-9596, 9700-9799|
|Sunshine Coast + Ipswich||4300-4307, 4550-4575|
|QLD Country South||4230-4299, 4308-4449, 4576-4689, 9597-9599, 9880-9919|
|QLD Country North||4450-4499, 4690-4899, 9920-9999|
|WA Country Near||6215-6699|
|WA Country Far + Ex. Territory||6700-6797, 6798-6799|
|Australian Antarctic Ter.||7151|
Who delivers my parcel?
Parcels are sent using either Fastway Couriers or Australia Post and include tracking & insurance. You can have your items delivered to a home address or work address with all three options. PO Boxes and Parcel Lockers are available for Australia Post only. You choose the shipping method as you go through the checkout.
Do I have to be home when my delivery arrives?
No. A calling card will be left if you are not home. Undelivered Australia Post orders can be collected your nearest post office. Undelivered Courier orders can be contacted to arrange a suitable redelivery time. Your first redelivery is free of charge. Any additional attempts will incur yoru shipping fees again. If you choose Authority To Leave, the parcel will be left at your address in a safe place. Proceed with caution as your insurance coverage ends when the parcel is left at your address.
How quickly will my order leave your warehouse?
We ship parcels Monday to Friday only, excluding public holidays.
EXPRESS POST – order by 1pm AEST – guaranteed same day despatch*
AUSTRALIA POST / FASTWAY – order by 9am AEST – should leave us same day*
*99% of orders placed by 11am will leave us the same day. We can often push this to 1pm.
Once your parcel leaves us
EXPRESS POST is next business day delivery if you are within the Express Post delivery network.
ALL OTHER SERVICES are subject to the delivery time frames of Australia Post and Fastway.
Are all my items in stock?
We only sell what’s physically in our own warehouse unless the item is marked as a special order item. A handful of large ticket items are despatched from our wholesale partners and are marked as In Stock (because they are a quick despatch as well). Anything marked as Special Order has a delay in shipment.
How long will my parcel take to arrive?
Once your parcel leaves our warehouse, delivery time is dictated by the Courier or Australia Post. If you choose Express Post and you are within the Express Post delivery area, your parcel should arrive the following day. Your parcels leave from the 2250 postcode (Central Coast of NSW). Delays can occur during busy periods, including public holidays & major events. Please note, there is no guaranteed delivery time for Australia Post regular services or Fastway Courier. Delivery to long distances can take up to 7 to 10 business days.
What does my insurance cover?
Your parcel is covered for damage during transit or going missing during transit. Please report all damage within 48 hours of your parcel arriving to be eligible for a claim. If you choose Authority To Leave, once the driver scans your parcel as delivered, there is no more coverage for a parcel missing during transit. Please choose this option carefully as we cannot reship orders or process claims if you choose Authority To Leave and there’s a scan showing delivery.
How do I get my tracking number?
How do you calculate the weight of my parcel?
Why are your shipping charges so complex?
We ship a lot of hard to find, large, heavy & inexpensive items all around the country. The only way we can provide this service is to adopt a USER PAYS system. The weight of your parcel & your location form the basis of the calculations. The order total comes in to play when we work out FREE SHIPPING offers, and they differ depending on your location. All the charges will calculate automatically during the checkout and we do have a shipping estimate calculator on our Shopping Cart page if you’re confused by what’s above. Simply add your items to the cart and put your postcode in to the shipping calculator to find out what the charges are.
What do you use to pack my parcel with?
We are as eco-friendly as possible when packing your parcel. We rarely buy new boxes for packing. When we do, they’re plain brown boxes. We gather boxes to re-use from local businesses, so your order may arrive in a rescued wine box or something from a supplier. All the packing materials we receive from suppliers are re-used and we rescue old newspapers to give them one more journey before they are recycled.
99.99% of satchel orders are packed in zero plastic jiffy bags. On rare occasions, a largish order under 500g may end up in a plastic courier satchel and some recycled bubble wrap. We recycle newspaper for a lot of our box orders. If you have allergies to newspaper, please let us know when you place your order so we can ensure we don’t use it to pack your parcel.
On rare occasions, we may use a small amount of bubble wrap or a plastic bag to protect something in your order. We recycle bags and bubbles from suppliers, you can put them with your RedCycle soft plastic for recycling at the supermarket.