We could tell you how great our service is and how much our products are loved by our customers, but we'd prefer it if you heard it straight from the horses mouth.

The following are a small sample of unsolicited comments from happy customers. They're all unedited, only names have been shortened for privacy.

Rach passed on your very kind message, and I just wanted to say thanks - people don't always take the time to say nice things, so when they come along it's very refreshing! And we're big fans of your products obviously - well done on your company!! All the Best!
Mark Beretta. Sports Presenter | Sunrise July 2010

Thanks a lot for that Kay. Great customer service!
Eve.W, TAS June 2012

Hi Kay, Thanks for your reply, i look forward to receiving the drink bottles. Thanks again for your customer service.
Rebecca S., QLD June 2012

Hi Joanne, Thanks so much for your reply, I'll call in the morning with my credit card details. Really appreciate the 'over and above' customer service!
Cheers
Sharon C, NSW June 2012

Thanks so much. I love your site and what it stands for!
Jolie (pre-sales questions) June 2012

Hi Kay, That is fantastic thank you. I never even gave warranty a thought. Will have to have a word with my little miss about being more careful.
Helen June 2012

Thank you so much for your quick action, it is much appreciated.
Rebecca., SA June 2012

Hi Amanda, Thanks for your prompt attention and reply, it’s been a pleasure dealing with you.
Nikki.,SA May 2012

Hi Nicole, thank you so much for getting back to me so quickly...the quickness of your response to my question especially at that time of night...that's great customer service!!
Melinda S., NSW May 2012

Hi Kay, The replacement water bottle arrived today and it is in good working order, thank you for responding to the problem so quickly and efficiently!
Sheridan L., WA May 2012

Thanks SO much for your speedy reply Nicole! Love the website - so glad I found it!!
Vanessa J., QLD May 2012

Thank you Joanne for your prompt and honest reply i have already been on the other suppliers website and have made enquiries.
Glen H., NSW May 2012

Thanks for your prompt attention and reply, it’s been a pleasure dealing with you.
Nikki F., WA May 2012

Thanks again for going the extra mile. It's hard to find products I'm not sensitive too and the information you provide is just amazing.
Sally B., QLD May 2012

Wow, impressive delivery time. My order turned up the next day. I'll definitely be back here again.
Martin O., NSW May 2012

Amanda, you were so helpful on the phone, thanks so much for being patient with me. I ended up with just the containers I needed.
Alison K., QLD April 2012

Wow, thanks for the quick response, very impressive. Do you guys ever sleep!!
Kirsten (pre-sales enquiry) April 2012

I ordered three Gourmet Getaway and they're great. The size is perfect and we are all very pleased. Thank you for your help.
Lucy C., NSW March 2012

Wow!! Great!! Thankyou for your prompt response!! Much appreciated!
Carlie H., WA March 2012

Hi Joanne,
just wanted to let you know i got my below order and i am sooo very happy with it. once again thanks so very much for looking after me :) I love the skip hop products and my kids will too.
Sharyn H., SA March 2012

Tahli, thanks for all that info...so helpful and will make my purchasing so much easier (although it may take a week or so to get round to it as my baby is keeping me very busy :). Once again awesome customer service...well done guys Thank you.
Melinda S., NSW February 2012

You are so lovely Joanne. I've being having loads of bad luck lately, so you've really made my day. :D
Thank you so much. Have a brilliant weekend!
Fiona M., VIC February 2012

Thank you SO so much!
Rachel A., NSW February 2012

Tahli, You are the greatest.
Julie-Anne K., QLD February 2012

Thank you so much for all of your help Joanne. I was so impressed with the great customer service I bought another drink bottle!!
Meagan P., VIC February 2012

Hi Nicole, thank you so much for getting back to me so quickly...the quickness of your response to my question especially at that time of night...that's great customer service!!
Melinda S., NSW February 2012

Hi Joanne,
Wow, you were quick to reply! Thanks so much for responding, and your kind offer of the gift voucher. It is much appreciated.
I do wish you and your business every success - we all have to be wiser in our choices of products for both our own well-being and that of the planet. To have access to information and products that assist the everyday person in making those choices is essential. Thank you.
Felicity January 2012

Many thanks for the prompt reply.
Casy P., WA January 2012

Hi Joanne, Thank you very much for your email, I have purchased your other lunchbox (the space/aliens one) and the skater face plates which my son loves! We are very happy with your products and I have been telling my friends about your site. All the best,
Kirrily H., VIC January 2012

That’s great, thanks for the excellent service!
Justine T., NSW January 2012

Just wanted to say thanks! Got the jug and it is in good order, many thanks for all the help. Regards,
Kelli M., NSW January 2012

Thank you so much. Have a wonderful day.
Amber S., WA January 2012

Hi kay, I have just received my replacement lunchbag today, and I would like to thankyou for all your help.
Joanne P., WA January 2012

Thanks very much for being so prompt and helpful! And for keeping me informed. This is great service. Very much appreciated. Cheers
Rachel O., QLD December 2011

Hi Nicole, Just to let you know that my order arrived yesterday. I was very impressed with the packaging and would like to thank you for your assistance. Have a great Christmas.
Carolyn W., WA December 2011

Love the lunchbox guys! Thanks
Paula L., NSW December 2011

Love your website, so glad I found it!
Jim N., SA December 2011

Thank you for the information. Your online store is great. Keep up the good work. Kind regards
Adam N., QLD October 2011

Thank you for employing where you can, unemployed people. Thank you for listing who you are under 'About Us'. This page alone is the reason I first chose to purchase from you. More and more people care about who they purchase from, so it's great to read who you are in such a concise and honest way. Thank you for stocking Eco Store products, being a kiwi they are awesome and well loved and thank you for the last couple of reasonably priced and rapidly delivered orders. I appreciate it greatly. Cheers.
Oliver H., VIC October 2011

Hi, Just wanted to say thanks for my goods arriving in intact - it is not always a given that they'll still be okay after their travels. Also, thanks for stocking the Eco Store Glass Cleaner. I use other Eco Store products but had not tried it before and am completely amazed and thrilled to find a chemical-free glass cleaner that actually cleans the glass! Others I have tried previously have fallen way short. I will be recommending the Eco Store range, and your store, to others. Thanks again. Kind Regards
Sarah W., NSW October 2011

The customer service I receive from Shop Naturally is amazing!!
Alayne M., NSW October 2011

Thanks for great service and really quick postage. Love the lunchbox guys! Thanks
Helen G., NSW October 2011

Hi there, just wanted to let you know I love your new Ecococoon Water Bottle. The Ecococoon bottle is great and I don't have to worry about cleaning straws. Thanks for a great website and quick posting.
Jacqui L., SA October 2011

Hi just thought I would say thank you for the prompt delivery of my goodies and the extra surprises you put in (ie bounce ball and shaker). It was unexpected and was a nice surprise. Regards
Tracey W., QLD October 2011

I'm very happy with your customer service and will order from you again very soon.
Aymeric M., NSW September 2011

Thanks for your help. I've been very impressed with the prompt responses that the shop naturally customer service provides. I'll definitely use your website again
Neisha K., NSW September 2011

Thanks for the speedy response.
Michelle I., QLD September 2011

I am so grateful to you. Excellent service! I will recommend you to others and may even buy more at some stage.
Emma B., VIC September 2011

Thank you Nicole for your fast response. I am very concerned at the possibility that BPA could be poisoning my children and am looking for an alternative to storing water for them and your bottles look good. I appreciate your information and am looking to place an order shortly. I am expecting to purchase at least 4. Thanks again.
Natalie S., QLD September 2011

Love the lunchbox guys! Thanks
Natalie S., QLD September 2011

Hi there! Just wanted to say thanks for my lovely drink bottle and cool carrier!
Ange P., SA September 2011

Thank you so much for your very speedy service, it is very much appreciated.
Vera H,. QLD September 2011

I have received the parcel today, thanks for the prompt delivery.
Dolyana W., VIC September 2011

Thanks guys, received order today. I recommend your website to so many people, you never disappoint, prompt professional service. Thanks guys!!
James B., QLD September 2011

Thanks again for your quick and great customer support
Ayesha F., NSW August 2011

Thank you so much for your very speedy service, it is very much appreciated.
Catherine T., ACT August 2011

I just discovered your website this morning so I am slowly getting through all the products. Looking forward to placing an order when they arrive :)
Jenny T., QLD August 2011

Thank you for being so lovely and supportive.
Katrina C., NSW August 2011

Thank you so much for everything.
Sally M., QLD August 2011

I received my first order from Shop Naturally today and I just wanted to commend you on your excellent service and speedy delivery. I look forward to using the products I have purchased, most of which are new to me. I have only used the EnviroClean dishwasher powder in the past, but the company I purchased it from took a week and a half to get it to me from the other side of Sydney! I am hoping the bubble bath will prove a hit with my two little grandsons, one of whom is somewhat sensitive to supermarket varieties. I look forward to shopping with you again in the future.
Judy S., NSW August 2011

Nicole, Just wanted to let you know the cups arrived today. Thank you so much for getting them in the mail so quickly for me, I really appreciate it. 
Julie. August 2011

Thanks Nicole! I'm really impressed with your prompt response to my complaint, thank you.
Susie. August 2011

Thank you for your prompt service. I am so grateful to you. Excellent service! I will recommend you to others and may even buy more at some stage.
Kate C,. NSW August 2011

I have been looking over your site for a few days now and LOVE it. It is honest, full of information and great products and it is Australian with Australian content throughout. On top of the business side of things, you support the less fortunate in society. Thank you for your generosity and love of humanity (including our animals). Best wishes,
Kim S. August 2011

Thanks for getting back to me so quickly!
Melinda B., WA July 2011

Thanks guys, received order today. I recommend your website to so many people, you never disappoint, prompt professional service.
Monique L., QLD July 2011

hi - just wanted to say I'm really impressed with the Biolash mascara. It smells good, feels good, and can be layered for a heavier look. I'm really happy with my experience with it so far, and after a month, just love it - cant stop telling my friends about the product & your site! Our order was placed under my friends name ( ..name removed for security.. ), and we ordered 3 of the Cheeki stainless steel thermoses - another brilliant product, and each of us have had enquiries from baristas and other customers when getting our coffees, let alone from our co-workers threatening to keep them! Really happy with the products. Would be happy to write a review for both. Thanks :)
Beth, NT. July 2011

your website is brilliant Have a great weekend
Natalie P, WA. July 2011

thank you. excellent service
Mark C, NSW. July 2011

Thank you very much - we received our order today and are very pleased with it, as we were having trouble sourcing the product from local retailers. We are very impressed with your speed and efficiency - the tracking system is very helpful. Kind regards
Claire P, NSW. July 2011

Hi Kay, Thank you so much for your help! It is, as always, a pleasure to do my shopping with you guys! Have a lovely evening and kind regards,
Sandra M, NSW. July 2011

Thanks very much, I really do appreciate it :)
Aichling A., VIC June 2011

Thanks Nicole. That's excellent customer service.
Benny L. June 2011

I have just received it today! Many thanks for your service, excellent job. My kids love their bottles and they'll have a fun weekend on the playground being able to open their bottles themselves! Many thanks,
Adriana T, NSW. June 2011

Thank you so much for your kindness to request my order be sent out today... I REALLY appreciate it, and will certainly make sure I buy from you again. :-) Thanks again,
Denise W, WA. June 2011

Hi, My replacement water bottle has arrived safe and sound, and I appreciate the lengths you went to, to ensure it arrived safely! Many thanks,
Emma O, WA. June 2011

Thank you so much for your prompt reply. Just waiting to see if my husband wants a Klean Kanteen too, then I can place my order! Fabulous customer service - you guys rock! Cheers, Sarah
Sarah. June 2011

Just a note of thanks for your prompt response to my order. Goods received in good order to-day. kind regards
Lance G, QLD. June 2011

Thank you soooooo much for all your help. You have been nothing but courteous and professional this whole time. I appreciate the excellent customer service (after having a faulty drink bottle)
Marcus. May 2011

Thank you for your prompt order service, I have received the items already, Great!
Steve B., WA May 2011

Hi I received my order yesterday and I just wanted to say Thank you! This is the second time I have bought from you and on both occasions your service and turn around time have been exceptional! I love your products and I have recommended your site to a few friends as it’s wonderful to have a great local business do well. Many thanks once again and I will be back!! Kind regards
Gaby, NSW. May 2011

Just received our order, many thanks for the prompt service…………Wendy
Wendy L, ACT. May 2011

Thank you for your great customer service. Regards
Iliya T, VIC. May 2011

Hi there Wow! Now that’s Customer Service! Thank you! I don’t know how I’d go cracking the bottle short of getting a small handsaw to it, but good to know I have that option!! I’m moving house next week so will be due for another big order once we’re settled, so I look forward to putting my Gift Certificate to some new goodies. Thanks for the prompt response on this issue initially, the follow up email when you hadn’t heard from me, and for the exceptional solution offered!
Naomi S, VIC. April 2011

Fantastic products and prices as always. When people ask where I buy some of your harder to find products, I always direct them to you. Thanks for a great guilt free shopping experience!!
Jo, WA. April 2011

I just received my order. Thank you so much for your great customer service and the lovely products (and the freebie. I will recommend you to my friends.
Natascha. April 2011