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FAQ

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Is my item in stock?

If the shop lets you order it, we have it on the shelf. The only exception is items marked as Special Order. Visit our STOCK AVAILABILITY page for more details.

Can I place my order over the phone?

Yes. Our customer service hotline is open for a short window each day (the times do vary). Please check our contact page for the time. Call 02 4353 5465 to speak to one of the customer service team.

Can I speak to someone before placing my order?

Absolutely. We welcome all pre-sale enquiries and are happy to help you choose the product that's best suited to your needs. Call 02 4353 5465  or if the phone is unattended, please email us and request a call back..

When will my parcel be delivered?

Parcels are picked, packed and shipped from our warehouse quickly. Most parcels leave the same day they are placed or the following day. Delivery time after this depends on your location and whether you chose regular shipping or express shipping. More details can be found on our shipping page.

How will my parcel be delivered?

All parcels are delivered via Australia Post and include tracking & insurance. We can ship to residential addresses, business addresses & PO boxes Australia wide. More details can be found on our shipping page.